Frequently asked questions
Can I try before I pay?
Yes — every account starts with a 14-day free trial of the Pro plan. No credit card required.
How are messages counted?
A message is any user message sent to your chatbot. Bot replies don't count. Counts reset on the 1st of each month.
What happens if I hit my limit?
Your chatbot will display a friendly limit message. Upgrade anytime to restore service immediately.
Can I cancel anytime?
Absolutely. Cancel from your billing settings and you keep access until the end of your billing period.
Do you offer a discount for nonprofits?
Yes — email billing@novamind.ai with proof of nonprofit status for 40% off any plan.
Is my data secure?
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We never train our models on your data.